Ask Apex
Coming soon!
Ask Apex is a dedicated call center and first point of contact for residents. Staffed by onsite Town Services Specialists - the Ask Apex team is your connection to town services by answering common questions and responding to reported concerns.
How to contact:
Call (919) 249-3311
Hours:
Monday - Thursday: 8:00 am to 5 pm
Friday: 8:00 am to 2:00 pm
- What is Ask Apex?
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Ask Apex is the Town of Apex’s centralized customer service center, helping residents, businesses, and visitors get answers, submit service requests, and connect with the right Town departments—all in one place.
- What types of requests can Ask Apex help with?
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Ask Apex assists with:
- Utility billing questions
- Trash, recycling, and yard waste inquiries
- Public Works concerns (streets, sidewalks, drainage)
- Code Enforcement information
- Permits and inspections guidance
- Parks, facilities, and program general information
- General Town services and referrals
- Who answers the phones at Ask Apex?
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Calls are answered by trained Town Services Specialists who work closely with Town departments to provide accurate information.
- Can Ask Apex help me figure out which department I need?
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Absolutely. The primary role for Ask Apex is helping customers navigate Town services.
- Does Ask Apex provide legal advice?
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No. Ask Apex provides general information and referrals but cannot provide legal advice.
- What are Ask Apex’s hours of operation?
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Ask Apex operates during standard Town business hours. Current hours are Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 2:00 pm. These hours are published on the Ask Apex webpage and Ask Apex voicemail message. The voicemail is also updated with holiday and special activity and closure information.
- How can I contact Ask Apex?
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You can reach Ask Apex by:
- By phone at (919) 249-3311 (during business hours) Monday through Thursday from 8:00am to 5:00pm and Friday from 8:00am to 2:00pm
- Online service request forms
- Email or web submissions (as available)
- Is Ask Apex available after hours or on weekends?
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Ask Apex does not provide emergency or after-hours services. After hours, urgent matters should be directed to appropriate emergency (9-1-1) or non-emergency services. The Town of Apex non-emergency public safety phone number is 919-361-8661.
- Is Ask Apex an emergency service?
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No. Ask Apex handles non-emergency Town service requests, utility billing, and general information.
- Who should I contact for emergencies?
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For emergencies, always call 9-1-1. For non-emergency police matters, contact the Town of Apex non-emergency public safety line at 919-361-8661.
- How do I submit a service request?
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Service requests can be submitted by calling Ask Apex or by completing an online request form.
- What happens after I submit a request?
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Your request is logged into the Town’s Customer Relationship Management (CRM) system and routed to the appropriate department. You may receive updates depending on the type of request.
- How long does it take to resolve a request?
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Response times vary by department and request type. Ask Apex can provide general expectations but cannot guarantee resolution timelines.
- Can Ask Apex help with my utility bill?
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Yes. Ask Apex can assist with general billing questions, payment options, service start/stop requests, and referrals to Billing & Collections.
- Can Ask Apex adjust or waive my bill?
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No. Billing decisions are handled by the Billing & Collections department. Ask Apex can help explain your bill and connect you with the appropriate team.
- What if I disagree with my bill amount?
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Ask Apex can submit an inquiry or connect you with Billing & Collections for further review.
- Can Ask Apex help with missed collections?
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Yes. Ask Apex can submit missed collection requests and provide guidance on proper set-out requirements.
- Where can I find my collection schedule?
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Ask Apex can provide your collection day or direct you to the appropriate online resources.
- Can Ask Apex issue a permit or an inspection?
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No. Ask Apex does not issue permits or conduct inspections, but we can help you understand requirements, other general information, and connect you with the correct department if necessary.
- Can I report a possible code violation?
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Yes. Ask Apex can submit code enforcement concerns for review or direct you to the appropriate resource.
- What if I’m not satisfied with the response to my request?
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You may contact Ask Apex to discuss next steps or escalation options.
- How can I provide feedback about Ask Apex?
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Feedback is welcome and can be shared online by completing an Employees Kudos form, or through customer satisfaction surveys when available.
- Is my personal information secure?
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Yes. The Town takes privacy seriously and follows applicable laws and policies to safeguard customer information.
- Do I need to provide my name to submit a request?
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Some requests may be submitted anonymously; however, providing contact information helps departments follow up if needed.