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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Stormwater Utility Fee

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  • A stormwater utility fee is a legally authorized public enterprise fund, adopted by ordinance, and is similar to a water or sewer utility. It is a dedicated funding source for Town stormwater management program activities with a focus on water quality.

    Stormwater Utility Fee
  • The Town of Apex began collecting the stormwater utility fee on January 1, 2022. The fee appears in the Apex utility customer’s monthly bill alongside water, sewer, electricity and solid waste services.

    Stormwater Utility Fee
  • Customers are billed monthly. This fee is on the same bill for water, sewer, electric, and solid waste services. If you do not receive a monthly utility bill from the Town, you will receive a separate bill on a quarterly basis for the stormwater fee.

    Stormwater Utility Fee
  • All owners or tenants of property within Town limits pay the fee. Tax exempt organizations also pay the fee since their property contains impervious surface. Properties with 400 square feet (sf) or less of impervious surface are not subject to the fee. Properties outside of the Town’s corporate limits are also not subject to the fee.

    Stormwater Utility Fee
  • Impervious surface is a hard surface on a property that does not allow rain to soak into the ground. This includes, but is not limited to, rooftops, carports, driveways, garages, walkways, storage sheds, parking lots, and patios.

    Stormwater Utility Fee
  • Impervious surface is the most accurate way to estimate the amount of polluted water (stormwater) that flows off a property and into our pipes and streams during a rain event. The more hard surface area on a property, the more stormwater runoff that is produced. Because of this, the fee is higher for properties with larger impervious surfaces.

    Stormwater Utility Fee
  • The fee provides a dedicated funding source for Town stormwater operations, including:

    • NPDES Phase II permit compliance
    • Town-owned (public) drainage system maintenance / improvements
    • Customer service and drainage complaint response to residents 

    This fee does not cover drainage issues or flooding on private property.

    Stormwater Utility Fee
  • The amount of impervious area on your property is determined through the use of a geographic information system (GIS), aerial photos, and satellite imagery. To view impervious area on your property, please visit the Stormwater Utility Fee Map.

    Stormwater Utility Fee
  • All developed non-residential parcels and large residential customers (including commercial, office/institutional, churches, apartment complexes, etc.) are charged a fee based on the Equivalent Residential Unit (ERU). The ERU is the average impervious surface on residential properties in Apex. Through a GIS analysis, the average impervious surface is 2,700 square feet. This unit is a baseline for monthly rates for non-residential properties.

    Stormwater Utility Fee
  • Take a look at the construction permit for your property. The permit will list the impervious surface. This impervious surface may differ from final as-built impervious area, but will serve as a good estimate.

    Stormwater Utility Fee
  • Stormwater, drinking water, sewer, electric and solid waste services are all on the same utility bill. If you do not pay this bill, the Town of Apex may shut off other utilities like drinking water or electricity.

    Stormwater Utility Fee
  • The stormwater utility fee is assessed on all properties within Apex corporate limits regardless of tax status.  However, you may appeal your charge if you feel one of the following applies:

    1. Incorrect ownership – The property does not belong to you.
    2. Incorrect impervious surface – The delineated amount of impervious surface on the parcel is incorrect.
    3. Incorrect property designation – The property is designated as non-residential but is actually residential or vice versa.
    4. Incorrect tier – A residential property is being billed at the wrong tier.

    Click here to access the online appeal form

    Stormwater Utility Fee
  • The stormwater utility fee is not charged by the amount of rain that falls or property tax value. The fee is based on the amount of runoff potentially created by impervious surface on the property. It is similar to fees paid for water/sewer service, trash collection, or electricity.

    Stormwater Utility Fee
  • Please contact Apex stormwater staff at stormwaterfee@apexnc.org for any further questions you may have on the fee.

    Stormwater Utility Fee
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    Resident Services

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Contact Us

  1. Apex Town Hall
    73 Hunter Street
    Apex, NC 27502
    Phone: (919) 249-3400
    Utilities Phone: (919) 362-8676

    Mailing Address:
    P.O. Box 250
    Apex, NC 27502

    Hours
    Monday through Friday
    8 am to 5 pm

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