Missed Trash or Recycling

Call Customer Service at (919) 362-8676 or complete an online service request form.

Be advised trash and recycling service is postponed due to some holidays and inclement weather. We always place notices on our website and the after hours telephone message at Public Works regarding holiday collection.

Holidays that will interrupt service include Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day. If your trash collection day falls on one of these holidays, trash and recycling collection will be postponed to the following day and any subsequent collection day in that same week will also be postponed by one day.


If your trash collection day is disrupted by inclement weather, pick up will resume when weather permits and road conditions allow. Because of the range of severity and duration in weather disruptions, it is impossible to predict when a collection route might be eventually completed as it could occur (in the worst case) several days later.

Therefore, when there is a weather disruption, we ask that customers put their carts and bins out to the curb on their regular collection day and leave them at the curb until they are collected. Trash and recycling collection crews will make every effort to resume normal collection as soon as weather permits.

Call Customer Service at (919) 362-8676 if you are ever in doubt about your correct collection day.