Utility Account Access / Payment

A NOTE REGARDING COVID-19: The Town of Apex has suspended all late fees and disconnects for non-payment during the COVID-19 emergency. This policy is in alignment with the Governor’s Executive Order 124.

We understand that the uncertainty of our current situation has created hardships for some in our community and we are here to support you. We also recognize that everyone’s situation is different and we encourage you to email us or call at (919) 362-8676 to discuss what other options we may have to help.

Online Services

The following is available through eServices:

  • Sign up for paperless billing
  • View current and past utility bills
  • View consumption history
  • Make payments online with no additional service fee (Visa and MasterCard accepted)
Pay / View Bill
Start / Stop Service

Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers.

Customer Service - (919) 362-8676

Call the customer service line to use pay-by-phone services, access general account information, and inquire about billing history. View Terms & Conditions before using this service. 

NOTE: Please have your account number ready when dialing in.

Bank Draft

To enroll, please complete a Bank Draft Form.

Reconnection After Nonpayment

Once you’ve made your payment through eServices please contact our office at (919) 362-8676 Monday through Friday, between 8 am and 5 pm to schedule reconnection of your utility services. After hours reconnections are available on the night of cutoff from 5 pm to 10 pm for an additional $75 fee by calling (919) 372-7455.

Other Payment Methods

Walk-in
Monday through Friday, 8 am to 5 pm
73 Hunter Street
Apex, NC 27502

Drop Box
Apex Town Hall Parking Lot
73 Hunter Street
Apex, NC 27502
Available 24/7

Mail In
Town of Apex
PO Box 250
Apex, NC 27502

Bank Draft
To enroll, please complete a Bank Draft Form

Additional Assistance
Customer Service Line
(919) 362-8676
Automated service available 24/7