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Customer Service - (919) 362-8676

Call the customer service line to use pay-by-phone services, access general account information, and inquire about billing history. View Terms & Conditions before using this service. 

NOTE: Please have your account number ready when dialing in.

Bank Draft

To enroll, please complete a Bank Draft Form.

Reconnection After Nonpayment

Once you’ve made your payment through eServices please contact our office at (919) 362-8676 Monday through Friday, between 8 am and 5 pm to schedule reconnection of your utility services. After hours reconnections are available on the night of cutoff from 5 pm to 10 pm for an additional $75 fee by calling (919) 372-7455.

A NOTE REGARDING COVID-19: The Town of Apex has suspended all late fees and disconnects for non-payment during the COVID-19 emergency. We understand that the uncertainty of our current situation has created hardships for some in our community and we are here to support you. We also recognize that everyone’s situation is different and we encourage you to email us or call at (919) 362-8676 to discuss what other options we may have to help.

Other Payment Methods