Utility Account Access / Payment

eServices users: There's now a new way to log in, with a username and password that you create. (No more needing to remember your account number!)

Just click the 'Create User Profile' link on our eServices login screen.

Online Services


The following is available through eServices:
  • Sign up for paperless billing
  • View current and past utility bills
  • View consumption history
  • Make payments online with no additional service fee (Visa and MasterCard accepted)
Please note: The eServices website is best viewed using Internet Explorer and Chrome browsers. Our vendor hopes to support Firefox in the future.
pay.view.bill
start.stop
report.concern

Payment by Phone - (919) 362-8676 


Customers may use pay-by-phone services to pay utility bills, access general account information, and inquire about billing history. View Terms & Conditions before using this service. 

NOTE: Please have your Account Number ready when dialing in.

Bank Draft

To enroll, please complete a Bank Draft Form.


Reconnection After Nonpayment


Once you've made your payment through eServices please contact our office at (919) 362-8676 Monday through Friday, between 8 am and 5 pm to schedule reconnection of your utility services. After hours reconnections are available on the night of cutoff from 5 pm - 10 pm for an additional $75 fee by calling (919) 372-7455.

Other Payment Methods


Walk-in
Monday - Friday, 8 am - 5pm
73 Hunter Street
Apex, NC 27502		 Drop Box
Apex Town Hall Parking Lot
73 Hunter Street
Apex, NC 27502
Available 24/7		 Mail In
Town of Apex
PO Box 250
Apex, NC 27502
Bank Draft
To enroll, please complete a Bank Draft Form

 Additional Assistance
Customer Service Line
(919) 362-8676
Automated service available 24/7