Utility Billing / Customer Service

Services
The Town of Apex directly provides Electric, Water & Sewer, and Yard Waste services. We also provide residential Garbage and Recycling services by contract with Waste Industries. (Service availability may vary depending on location.)
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Guide to Utility Services
Find contact info for the most common utility concerns below. 

For all after-hours utility emergencies please call (919) 362-8661.
Water / Sewer Call
Billing question / High bill concern (919) 362-8676
Connect Service (919) 362-8676
Disconnect Service (919) 362-8676
Disconnection due to non-payment (919) 362-8676
Mark utility lines / Call before you dig                811
Sewer backup or other issue (919) 249-3356
Water leak / pressure problem (919) 249-3356
Water quality issue (919) 249-3356
Water service concerns / no water (919) 249-3356
Garbage / Recycling / Yard Waste Call
Bulk Item Collection (919) 362-8676
Garbage / Recycling Missed (919) 362-8676
Grass Clippings / Limbs / Leaves to be Collected (919) 249-3354
Need Moving Boxes Collected (919) 362-8676
Need Repair of Garbage / Recycling Container (919) 362-8676
Electric Service Call 
Power Outage or Surge (919) 249-3531
Electric Service Concern (919) 249-3531
Billing Questions / High Bill Concerns (919) 362-8676
Disconnect Services (919) 362-8676
Disconnection Due to Non-Payment (919) 362-8676
Street Light Outage or Concern (919) 249-3531
Electric Heat Pump / Hot Water Heater Rebate (919) 249-3531
Load Management Switch Concern (919) 249-3531