Utility Billing / Customer Service

A note regarding utility billing during COVID-19

The Town of Apex has suspended all late fees and disconnects for non-payment during the COVID-19 emergency through September 30th. We understand that the uncertainty of our current situation has created hardships for some in our community and we are here to support you. 

While disconnections and late fees are waived through September, it is important to note that account balances will need to be paid at a future date.

  1. Making a Payment
  2. Services we Provide

Online Payment

Access our eServices site to:

  • Sign up for paperless billing
  • View current and past utility bills and consumption history
  • Make payments online with no additional service fee (Visa and MasterCard accepted)

Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers.

Customer Service - (919) 362-8676

Call the customer service line to use pay-by-phone services, access general account information, and inquire about billing history. View Terms & Conditions before using this service. NOTE: Please have your account number ready when dialing in.

Other Payment Methods

  • Bank Draft:  To enroll, please complete a Bank Draft Form
  • Drop Box (available 24/7):  Apex Town Hall Parking Lot | 73 Hunter Street,
    Apex, NC 27502
  • Additional Assistance:  Customer Service Line 919-362-8676 (Automated service available 24/7)
  • Walk-in:  Monday - Friday, 8 am to 5 pm  |  73 Hunter Street, Apex, NC 27502
  • Mail In:  Town of Apex, PO Box 250, Apex, NC 27502

Reconnection After Nonpayment

Once you’ve made your payment through eServices please contact our office at (919) 362-8676 Monday through Friday, between 8 am and 5 pm to schedule reconnection of your utility services. After hours reconnections are available on the night of cutoff from 5 pm to 10 pm for an additional $75 fee by calling (919) 372-7455.

Common Utility Concerns

For all utility emergencies please call 919-372-7475

To request a leak adjustment for your utility bill, complete the Leak Adjustment Form.

Water / Sewer Phone Number Online Form
Billing question / High bill concern (919) 362-8676   
Connect Service Questions (919) 362-8676 Online Form
Disconnect Service Questions (919) 362-8676 Online Form
Disconnection due to non-payment (919) 362-8676   
Mark utility lines / Call before you dig                811 Online Form
Sewer backup or other issue (919) 372-7475 Online Form
Water leak / pressure problem (919) 372-7475 Online Form
Water quality issue (919) 372-7475 Online Form
Water service concerns / no water (919) 372-7475 Online Form
Garbage / Recycling / Yard Waste Call
Bulk Item Collection (919) 362-8676
Garbage / Recycling Missed (919) 362-8676
Grass Clippings / Limbs / Leaves to be Collected (919) 362-8676
Need Moving Boxes Collected (919) 362-8676
Need Repair of Garbage / Recycling Container (919) 362-8676
Electric Service Call 
Power Outage or Surge (919) 372-7475
Electric Service Concern (919) 249-3531
Billing Questions / High Bill Concerns (919) 362-8676
Disconnect Service Questions (919) 362-8676
Disconnection Due to Non-Payment (919) 362-8676
Street Light Outage or Concern (919) 249-3531
Electric Heat Pump / Hot Water Heater Rebate (919) 249-3531
Load Management Switch Concern (919) 249-3531