Online Payment available on eServices:
- Sign up for paperless billing
- View current and past utility bills and consumption history
- Make payments online with no additional service fee (Visa and MasterCard accepted)
Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers.
Utility Emergencies
For all utility emergencies, please call 919-372-7475
To request a leak adjustment for your utility bill, complete the Leak Adjustment Form.
Reconnection After Nonpayment
After-hours reconnections needed due to a non-payment cutoff are available from 5:00 pm to 10:00 pm on the date of disconnection only for a fee of $75.00. The past due balance and all fees must be paid by 12:00 noon the next business day in order to retain services.
Any request for reconnection after the disconnection date will be handled during normal business hours from 8:00 am to 4:00 pm, Monday - Friday once the past due balance and all fees are paid.
To request an after-hours reconnection, complete the Reconnection Request Formor call 919-372-7455.