PHONE When you prefer to dial in to our automated system. New outage line: (919) 372-7475. *** Verizon Wireless customers may experience intermittent issues dialing into this number ***
Getting Ready to Report
Know your account number - You can find this printed on your bill.
Set up your account in the app - Don't wait until the lights are out! Follow the instructions below to set up any associated accounts in the mobile app, so that it's ready to go when you experience an outage.
Update your contact info with us - You can also use your phone number to report an outage, but only if that number is updated in our customer database. Complete this form or call (919) 362-8676 and press option 2 to update your info.
PLEASE NOTE: YOU MUST SET UP YOUR SERVICES IN THE APP AFTER DOWNLOADING.
After you download the app, set up your service(s) by tapping ACCOUNT MANAGEMENT, then ADD ACCOUNT and follow the on-screen prompts. After setup, your service(s) will be listed when you tap ACCOUNT MANAGEMENT.
If/when your service is interrupted, open the app and tap REPORT OUTAGE. In the MY ACCOUNTS list, tap the service that is out (you can set up multiple services/locations) and follow the on-screen prompts to submit your outage report.